We are a Managed Service Provider with Process and Operations Strategy in Mind
Monitor applications and maximize their ease of use. Not all Managed IT Services are needed for all customers. We'll help you find scalable solutions to maximize uptime, improve efficiency, monitor employee productivity, and potentially reduce costs.
We use the technology that Incident Response Firms use. Our network security stack will align you with what insurers are looking for in Cyber Security, and help you pass SOC and other Compliance Assessments.
Our tools and SOC detect when bad guys are in systems and we know how to help you keep them out.
Reduce Complexity by using Defined Proven Processes, Ticketing Portals, Policy Templates, Seasoned HelpDesk Staff, Shared Documentation, and more, all from one source.
We'll also make sure your Incident Response plans meet your business objectives.
Key Benefits of Our Approach
SIMPLIFIED TECHNOLOGY, 24/7 ACCESSIBILITY
Host all of your company’s software, data, and tools in proven environments, making data accessible and secure wherever and whenever you need it.
Optimize your business’s efficiency by reducing downtime and technical risks by using best in class security tools and practices, redundant systems, and backup recovery tools that meet your objectives. Use metrics collected on workstations to assess work from home network quality and user productivity.
After examining your biggest pain points, we custom tailor ticketing portals to get personnel results as quickly as possible by asking the right questions at the time a ticket is submitted.
We constantly review and refine our processes along with your organization
CONTROLLABLE MONTHLY COSTS
Standardizing your IT means standardized pricing, based on the options that fit your company.
Our pricing model is based on number of users, servers, email accounts, and what level of backup recovery you want available.
ZERO DOWN-TIME OPTIONS
If a computer or device quits, your team can continue working from another device without missing a beat. We also have specialized server offerings that can withstand catastrophic failure.
Our Security Solutions engage experienced Digital Forensics and Incident Response (DFIR) firms on your behalf, so you can rest assured you'll have best-in-class security and detection that meets compliance requirements and Cyber Liability Audits
SEE HOW OUR STRATEGIC IT SOLUTIONS CAN BENEFIT YOUR ORGANIZATION
Why We're Different
Operations Focused Strategic Solutions vs Reactive Approach
TRADITIONAL REACTIVE APPROACH
Aware of YOUR business goals. Putting roadmaps for operations and technology together.
Focus on just running the computers and network.
Constantly refining processes from IT Support, Employees, and Customer feedback
No Centralized notes for Technicians to follow for the repeated issues and processes
Established Technology Policies and Employee Security Training out of the box
Staff has to guess on policies for themselves or their departments
Use Employee Engagement Metrics to find out if there are better process your team could be doing. Learn from your own rock stars.
No Structured Plans for Offboarded Employees, Hardware Budget Reviews, and upcoming projects. Things only happen as they are needed.
Rely only on built-in security products that have multiple places to log into for identity validation and can be difficult to setup on mobile devices
Use Scalable Security Products that can grow with your business across multiple platforms
Customized Customer Portal with common questions and solutions catered to your staff
One Size Fits All Ticketing Systems where you can "just email"
FIND OUT IF YOUR IT SUPPORT IS STRATEGICALLY FOCUSED ON YOUR BUSINESS
Who We Help
Custom strategic solutions tailored for your industry
We provide best practice customized solutions fit to tackle your business's unique needs and concerns
Increase your team's speed and efficiency by making important files like plans, schedules, and project management software accessible from the office or the field, on notebooks, tablets, or even smartphones. Whether you're a specialty Contractor or an Architecture and Engineering Firm, we're familiar with the products you use every day, and know how to deploy them securely and efficiently to your workforce.
It's not just ISO 9001 anymore. CIS Frameworks directly translate into NIST 800-171 Compliance. With older machinery often still operating in Manufacturing Facilities, it's more important than ever to use Network Segmentation, Network Auditing, and creative solutions to keep shops secure and functional.
While we focus on security, we also offer operational efficiency in solid backups and recovery to keep your business going.
BUILD YOUR CUSTOMIZED STRATEGIC PLAN
FINANCIAL / LEGAL
Protect your firm's and your client's private information by centralizing security, access, and backups where needed. Work from anywhere, whether you're in the demanding fast-paced nature of the Legal, Finance or Accounting services.
We understand SOC Audits, Security Frameworks, Archival Regulations and Compliance and want to keep your team (and ours!) compliant with the least amount of hassle possible.
What It Costs
We offer Fully Outsourced or Co-Managed Solutions in Help Desk, Security, Monitoring, Employee Productivity, Employee Security Training, Work from Home Network Health Assessments, Network Building and Monitoring, Compliance Tools and more.
Pricing is based on # Of Employees, Servers, and Email Accounts and are generally $165-$225/month per employee. We optimally serve businesses with 25-250 users.
Our solutions are catered to you based on your need.
Brands Who Trust Us
As Jeremiah’s Italian Ice has continued to expand, it has been imperative that our operations remain both nimble and strategic in their evolution. Cloud 9 has proven itself a valuable asset in this process, addressing many of our tech-based needs. Their services have consistently delivered operational efficiencies and cost savings in our multi-location intra-office communications and data sharing.
Rene Navarro, Controller, Jeremiah's Italian Ice